Frequently Asked Questions
1. Are prices negotiable?
Transparency is our priority, so our pricing policy is self-evident. No more negotiation! You now get a discounted price on our entire inventory. All the vehicles you see online include a significant discount in order to offer you one of the most aggressive prices on the market while maintaining a remarkable quality standard.
2. How do I know if the vehicle is booked or available? Do I have to contact you?
Availability is indicated on the page of each respective vehicle, directly online on the website. At the top of the first photo, a green lock indicates that the vehicle is available and a red lock indicates that it is reserved but the transaction has not been completed, so you can join the waiting list to reserve your priority purchase. If the transaction is not completed with the first buyer, you will be able to proceed to purchase the vehicle.
3. How can I know that the vehicle is in good condition? Are they all inspected?
Transparency and quality of vehicles are our priorities. All our vehicles are quality vehicles. They are all inspected and any necessary mechanical repairs are made before they are offered for sale. CAP Certified vehicles go through a complete process before being released for sale and meet the required quality standards. The Certification process has been designed to provide maximum transparency on each vehicle, security and peace of mind.
4. How can I know the real condition of the vehicle's aesthetics and mechanics?
In order for you to know exactly what you are buying, you need to know the actual mechanical and cosmetic condition of a vehicle. That's why we provide you, on every vehicle page online, with the inspection report with the repairs made, the CARFAX history report and a detailed cosmetic condition report. Each apparent cosmetic defect is accompanied by a photo allowing you to see the imperfection in question.
5. What happens if I do not like the vehicle after buying it online?
When you buy a vehicle, you automatically get a warranty of satisfaction that offers you the possibility of returning it inside 7 days after taking possession.
6. How can I try the vehicle if I buy it online?
Once you have completed an online transaction or reserved a vehicle, you have the option of taking a test drive at a branch or at your home. A test drive can also be done at the time of taking possession of the vehicle.
7. What are the fees to pay when buying a vehicle?
The only costs to pay when purchasing are the registration fees for the registration of your vehicle.
8. How do I know if the price of the vehicle is good?
With our pricing policy based on transparency, it is essential for us to offer one of the most remarkable quality/price ratios in the industry. That's why our vehicles are generally priced more than $1,000 below the market price for quality vehicles. In addition, we have a team dedicated to checking each price to ensure that they all meet this pricing policy.
9. If I have a vehicle to sell or exchange, should you see it? Do I have to move or can I do everything online?
You don't have to go anywhere, everything can be done online. First, by building your transaction you will be able to obtain an estimated value of your trade-in. This value will be estimated by AutoHEBDO, which takes into account the market value of vehicles comparable to yours. It is important to note that this value is an estimate and can go up or down depending on the accuracy of your statement, the supply and demand of your vehicle, equipment and other factors. One of our expert appraisers will contact you to confirm the precise value, without having to come to your home. Please note that photos or videos may be required and that the purchase price is conditional on the adequacy of the information provided.
10. Is it safe to apply for finance online?
11. What financing options are available?
Several financing options are available to you. The majority of the options are shown when you build your transaction on the vehicle details page. We offer the most competitive interest rates on the market. We deal with most of the major car finance banks. Whatever your financial situation, our financial experts are there to advise and assist you. Please note that for alternative and specialized 2nd and 3rd chance credit, we invite you to complete a pre-approval request directly on this page: Pre-qualification of financing
12. Why does Complex Auto Plus offer a 100% online sales and purchase service?
Transparency is our priority, so we save you time and money. The process of buying a vehicle should not be arduous and unpleasant... On the contrary, you should enjoy your buying experience and not only love your new vehicle. That's why we offer you a 100% online process. We give you the control to buy your vehicle and build your transaction yourself.
13. Is it possible to speak with a sales representative and come to the dealership if I'm not comfortable with buying online?
Yes, of course! Whether it's by phone or at the dealership, we have a team to answer your questions and assist you with the purchase of your next vehicle.
14. Is it advantageous to buy a vehicle online?
Buying online allows you to save time and money. You have the opportunity to avoid unnecessary travel. Many people say that they have experienced, on a few occasions, unnecessary trips. After viewing some interesting vehicles on the internet, people travel to see the actual aesthetic and mechanical condition, which often does not meet the expected criteria. Buying online allows you to avoid this kind of inconvenience, and thus save time. The process of buying a vehicle should not be arduous and unpleasant. Buying online also allows you to shop, buy and build your transaction yourself, while having access to support if needed. A simple, easy and transparent process.
15. Is it advantageous and safe to buy a vehicle with an insurance claim on a CARFAX?
Buying a vehicle with a major claim where the vehicle structure has been affected can be risky! On the other hand, buying a vehicle with a previous insurance claim can be a very good deal!
Often we tend to be more careful than not careful enough, which is usually fine! However, we can miss great opportunities!
Normally, the main reason is a bad experience in the past or someone we know who had a negative experience. It is important not to generalize. Just because we or someone close to us has had a bad experience does not automatically mean that we should not trust. The most important thing is to make sure that we do not have to go through that experience again.
To do this, you have to take the necessary precautions and that's what we do. Before selling a vehicle with a previous insurance claim, we make sure that the vehicle meets our quality standards, otherwise we don't keep it. A body inspection is carried out to ensure that the repairs have been carried out in accordance with the insurer's quotation.
We also make sure that the repairs carried out are minor and that nothing is detrimental to the proper functioning of the vehicle. It is important to us that the quality is the same or similar, with or without a claim. In case of doubt, the vehicles are not for sale. A vehicle with a major claim where the vehicle structure has been affected can be risky and therefore not recommended, even if the vehicle appears to be in good condition.
16. How does buying online work? What are the steps to follow?
Everything is done to save you time and money. We want your shopping experience to be as pleasant as possible. That's why the steps are simple, transparent and secure.
Firstly, we invite you to create your CAP account by clicking on the car icon on your mobile or on "Visitor" in the top right-hand corner of your screen so that you can save vehicles and receive price alerts if any price changes occur on the selected vehicles.
Follow the simple steps ...
Step 1: View our vehicles in our inventory.
Step 2: Save the vehicles you are interested in to your favourites.
Step 3: See the complete details of each vehicle and view the interior and exterior photos, the inspection report, the repairs made, the CARFAX history report and the cosmetic condition report with photos of each imperfection. All of this is available online on each vehicle's detail page.
Step 4: Customise your payments and evaluate your exchange.
Step 5: If you are financing the vehicle, complete and submit your financing application. All your information will be kept personal and confidential.
Step 6: If you are financing the vehicle, complete and submit your application for funding. All your information remains personal and confidential.
Step 7: Finalize your transaction by booking the vehicle using the secure Stripe system. A $300 refundable deposit will be required at the time of booking. Within 24 business hours, we will contact you to confirm your transaction and to confirm the possession of your vehicle.
17. What guarantees does Complexe Auto Plus offer after the purchase?
Our Transaction Certification Service offers you a guarantee mechanics of 3 months or 5000 km on the mechanical repairs carried out which are present on the invoice that we will give you when taking possession. You also get a satisfaction guarantee that offers the possibility of returning it within 7 days following the taking possession.
In addition, all our vehicles benefit from a guarantee of good operation. which varies by year and mileage.
Several additional warranties are available to provide you with optimal protection. Within 24 business hours of your reservation or transaction, we will communicate with you for you explain the additional protections offered.