NOTICE: All our vehicles are of high quality. 7 day satisfaction guarantee or return it!

380 Boul Lachapelle, Saint-Jérôme, QC, J7Z 3A1
Dealership hours of operation
Mon - Fri 9 AM - 8 PM
Sat 10 AM - 5PM
Sun Closed
Dealership hours of operation
Mon - Fri 8 AM - 5 PM
Sat - Sun Closed

NOTICE: All our vehicles are of high quality. 7 day satisfaction guarantee or return it!

My Garage

Confidentialité

PRIVACY STATEMENT

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you use our website, as part of the purchase process, we collect the personal information you give us such as your name, address and email address.

When you browse our website, we also automatically receive your computer's internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our website, new products and other updates.

As part of the form submission process, we collect and store the personal information and other information that you provide when completing the form, along with your navigation history (as described below), in order to provide you with personalized advertising and other content on our website, facilitate our relationship and communications with you, and to provide a personalized experience when purchasing products from us.

On Site Navigation History: With your permission, we collect your navigation history on this specific site to provide you with an enhanced experience in dealing with us.

SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information via an inquiry, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at 1 (888) 379-1843

If after you opt-in and you wish to opt-out of cookie tracking please select and submit from SECTION 6 of the privacy policy page:

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so.

SECTION 4 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. For example, our website is powered by integrated with Activix Inc. We have agreements in place with our third-party providers requiring the appropriate protection of your personal information.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.

Links

When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 5 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 6 – COOKIES

Here is a list of cookies that we use. We've listed them here so you that you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows Complexe Auto Plus Inc to store information about your session (referrer, landing page, etc).

Complexe Auto Plus Inc visit, no data held, Persistent for 30 minutes from the last visit. Used by our website provider's internal stats tracker to record the number of visits.

Complexe Auto Plus Inc uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a website by a single customer.

_secure_session_id, unique token, sessional

crm_integration, crm_navigation_history unique token, sessional, Allows Complexe Auto Plus Inc and our website providers to store information about your session (referrer, landing page, etc) and navigation history.

Opt Out Of Cookies    

SECTION 7 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 8 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our website is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at 1 (888) 379-1843or mail to us at 380 Boul Lachapelle, Saint-Jérôme, QC, J7Z 3A1

Our business respects your privacy and is committed to maintaining your privacy online. Because we collect certain types of information from visitors to our sites, we have developed a privacy statement to help you understand the terms and conditions that govern the collection and use of that information. This statement reveals the types of information we collect, how we use it, and how you can view and modify the data we have collected about you at any time.

Guiding Principles:
Our business respects the privacy of individuals who visit our websites, send e-mails to us, or use any features or services we offer online. Accordingly, our online privacy policy has been developed in accordance with the following guiding principles:

Our business has a strict "anti-spam" policy. Subscribers to our email services (or any other service or feature available on our website) will not receive unsolicited email from us. Our business primarily collects information online to provide our visitors with a more relevant experience on our sites. As part of these collections, we will do everything reasonably possible to avoid any abusive or inappropriate collection of data. Our business will take reasonable physical, electronic and administrative measures to safeguard and secure all information you provide to us (i.e. data will be stored in protected databases on secure servers with restricted access) . Our business will not share the information you have provided to us with anyone without your consent, except for the purpose of providing you with the service you have requested. When you register to take advantage of such a service, you will be notified that we intend to share your information with a specific third party for the purpose of providing you with the requested service, and you will be asked to accept this communication. Information Collected and you will be asked to accept this communication. Information Collected and you will be asked to accept this communication. Information Collected

Data that does not allow your identification:
Each time you visit our website, we may collect certain information that does not identify you and relates to the means you use to access our site. This information may include the type and version of your browser, your Internet service provider, your IP address or the search engine you may have used to find our site. We use this information to help diagnose problems with our server, administer the website and gather non-specific statistical data. Additionally, we collect certain browsing data about the pages you visit on our websites. This information allows us to determine which sections of the websites are visited most often and helps us tailor the sites to the expectations and interests of our online visitors. This information is collected by us in aggregate form and will not be associated with a specific individual without their consent.

Information provided voluntarily:
Any information you provide to us (e.g., name, email address, etc.) when registering for one of our email reminder services, when requesting information or using the other interactive areas of our websites are stored securely on our web server and internal systems. This data may be used to provide you with information you have requested about our company, products and services, or to send you special messages. You can opt out of receiving messages at any time (see unsubscribe procedures below).

Information collected by other sources:
In order to enable us to better understand your expectations and areas of interest and to better respond to them, we may in the future receive information about you transmitted by other sources. We will require all entities providing us with such information to affirm and warrant that the information was collected and stored in compliance with all state and federal laws. All such information will be stored by us in accordance with the terms set out in this Privacy Policy, together with any other personal information you have provided to us.

Disclosure of Personal Information:
Our business knows how important your privacy is. We collect and store our customers' personal information for our use and our affiliates. We do not sell, rent or trade the information provided by our customers to third parties, except in the situations described below, and never without your consent.

Business partners:
Our business may sometimes establish a partnership with certain retailers in order to offer a wider range of services to visitors to our site. As part of such collaboration, we may share with these companies the use of certain interactive features of the website (eg the email reminder service). Information provided by site visitors through the use of such interactive features may be viewed by our dealership office as well as by our partners.

Agents:
We may use the services of other companies and individuals to provide certain features in our name and on our behalf. For example, we may use third parties to administer email services and run special promotions. These third parties will only have access to the personal information they need to provide these features and may not use or store this information for any other purpose. Subscribers or site visitors will never receive unsolicited emails from agents working in our name and on our behalf.

Transfer of goodwill:
If our dealership office were to sell or transfer part of its goodwill, customer data could be part of the assets transferred as part of this transaction. If a significant portion of our dealer office assets were acquired, customer data may be transferred as part of such acquisition.

Compliance with Laws and Security:
Our business may disclose certain personal information in the good faith belief that such disclosure is necessary to comply with or comply with the law or that such disclosure is necessary to protect users of our websites, themselves or the public.

With your consent:
In addition to what is set out in this privacy policy, you will be notified when information allowing your identification could be communicated to third parties, and you will have the possibility of refusing that this information is disclosed.

Use of cookies:
Our business may use a browser feature called a “cookie”. Cookies are small files installed on your hard drive that allow us to offer you a personalized browsing experience. Our business uses cookies so that you don't have to re-enter information – such as your user IDs and passwords – each time you visit our websites. Cookies are also used to enable us to provide you with information targeted to your areas of interest, based on your previous browsing on our websites. The "help" section of the toolbar of most browsers informs you of the procedure to follow to prevent your browser from accepting new cookies, to be notified by your browser when you receive a new cookie and to completely deactivate the use of cookies. Our websites have been designed to take advantage of the use of cookies. If you configure your browser to disable their use, some features of our websites may not function properly and you may be required to enter your user IDs and passwords more frequently.

Accessing our websites from outside the United States:
If you visit our website from outside the United States, your connection will be redirected and pass through servers located in the United States. All information provided during your browsing will be processed and stored on our web server or other internal systems located within the territory of the United States.

External links:
Our websites include links to other sites. Our business is not responsible for the privacy practices or the content of such websites. To help ensure your privacy is protected, we recommend that you review the privacy policy of each site you access through a link from one of our websites.

Passwords:
The registration of your personal data following your registration on our website can only be accessed through a password associated with this registration. To protect the integrity of the information contained in this record, you must not disclose or otherwise reveal your password to third parties.

Public Forums:
Our websites may from time to time make chat rooms, forums, message boards and/or discussion groups available to their users. Please note that, unless otherwise stated, any information disclosed in these areas becomes public and you should exercise caution when deciding to disclose personal information in these areas.

Opt-Out Procedures:
You can opt out of receiving messages from our dealer office at any time. Our sites allow users to opt out of receiving such messages when asked to provide personal data, or through other identified means.

Contacting the Websites:
If you have any questions about the privacy policy or practices of these sites, you can contact us.